Privacy Policy

Introduction

Eylziperpe ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tour booking services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect personal information that you voluntarily provide to us when you make a tour booking enquiry, subscribe to our newsletter, or otherwise contact us. The personal information we collect may include:

• Name and contact details (email address)
• Tour preferences and booking details
• Accessibility requirements or special requests
• Payment information (processed securely through third-party providers)
• Communication records and enquiry history

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses
• IP address (anonymised where possible)

This information is collected through cookies and similar tracking technologies as described in our Cookie Policy.

How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Processing and managing your tour bookings
• Communicating with you about your enquiries and reservations
• Sending confirmation emails and tour information
• Improving our website and services based on usage patterns
• Responding to customer service requests
• Complying with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our website and services (subject to confidentiality agreements)
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or acquisition

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for seven years for accounting and legal compliance purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under applicable privacy laws, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised "Last updated" date and will be effective as soon as it is accessible.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Eylziperpe
42 Heritage Lane
Sydney NSW 2000
Australia

Email: [email protected]